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Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund and replacement. We will also not be responsible if your shipment is lost during the return transit. 

  1. Please contact us within 3 days upon receiving date, failing which your request will not be entertained.
  2. Stay calm and contact us at our website.
  3. We need to verify that item with your help to get a few photo or video show us and the order particulars.
  4. Once we have checked and confirm the goods/products, customer will received their return/refund within 7-14 Days after the confirmation.


Please contact us at egou.com.my@gmail.com if you have any questions or doubts.